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Request Community Support

Tell us what you need assistance with. Our team will review your request and connect you with appropriate resources or professionals whenever possible. We aim to respond within a few business days. No service fees.

  • No Service FeeYou only pay official government fees, directly to the government.
  • Your Privacy MattersYour information is never displayed publicly and is used only to help with your request.
  • Right GuidanceWe connect you with the right department, resources or professionals.
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Your Details

Can you vote in Surrey’s local elections? *

This helps us show decision-makers how many local voters share each concern.

How can we help?

Canadian immigration requests are handled only by licensed volunteer consultants (RCICs) or lawyers. Spots are limited.

Please do not include passport numbers, ID numbers or other sensitive details here. We will ask for what we need when we contact you.

How to Reach You

Best time to reach you

Your Privacy Matters

Surrey Speaks Society handles personal information under British Columbia’s Personal Information Protection Act (PIPA).

  • Why we collect it: We use what you send us, by website form, email or WhatsApp, only to review your request, contact you, help you and, with your permission, refer you.
  • Who sees it: Only authorized volunteers who need it to help you. We never publish your personal information or identifiable details of your case without your separate permission, unless the law requires or permits it.
  • Please don’t send documents: Don’t send passports, ID, medical records, financial statements or other sensitive documents through our forms, email or WhatsApp. If we need a document, we’ll tell you how to share it safely, for example in person with a volunteer.
  • Your rights: To see or correct your information, withdraw your consent or raise a privacy concern, contact our Privacy Officer at hello@surreyspeaks.ca. See our Privacy Policy.

If you leave this unticked, we’ll contact you before involving anyone else. We will never contact a government office about you without first asking you which office, and getting your consent.

In an emergency, call 9-1-1. If you are having thoughts of suicide, call or text 9-8-8 (24/7).

Need Immediate Mental Health Support?

You are not alone. Help is available 24/7.

If you are having thoughts of suicide, feeling overwhelmed, or worried about someone you care about, support is available any time.

  • 9-8-8 Suicide Crisis Helpline: call or text 9-8-8
  • BC Mental Health Support Line: 310-6789 (no area code)
  • In immediate danger: call 9-1-1

Surrey Speaks Society is committed to mental health awareness, community support and connecting people with the right professional resources. Surrey Speaks is not an emergency or crisis service.

Not an emergency? Here’s who to contact

  • Police non-emergency (Surrey Police Service): 604-599-0502. For past crimes, suspicious activity, or safety concerns police should know about. You can also report online at surreypolice.ca.
  • Landlord or tenant problems: BC Residential Tenancy Branch, 604-660-1020 (weekdays 9 a.m.–4 p.m.). If there are threats or violence, call police.
  • Emergency happening now: call 9-1-1.

Disclaimer: Surrey Speaks helps residents fill in forms and applications with no service fees. We are not a government office and cannot guarantee any outcome. Canadian immigration help (visas, permits, PR and citizenship) is given only by licensed volunteer immigration consultants (RCICs) or lawyers, who will sign a no-fee service agreement with you; other Surrey Speaks volunteers do not give Canadian immigration advice. Government fees are paid by you directly to the official office. Please do not send ID documents through this website. Legal advice is given only by volunteer lawyers; notaries provide non-contentious services such as affidavits and wills. Surrey Speaks is not a crisis or counselling service — in an emergency, call 9-1-1.

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