Volunteer Confidentiality Agreement

As a Surrey Speaks volunteer, I agree that:

1. 1Confidential informationmeans anything I learn about a resident while volunteering with Surrey Speaks, including their name, contact details, address, immigration, legal, family, financial or health information, and any documents they show me.
2. 2Use only to helpI will use confidential information only to help the resident with the request Surrey Speaks has given me — never for any business, marketing, fundraising or political purpose.
3. 3No sharingI will not share confidential information with anyone outside Surrey Speaks without the resident’s permission, except with other Surrey Speaks volunteers who need it to help with the same request.
4. 4DocumentsI will not copy, photograph or keep residents’ documents on my own phone, computer or accounts. Any copies needed for a request are made only with the resident’s consent and kept only in Surrey Speaks’ secure records.
5. 5Keeping information safeI will keep information secure, use only devices protected by a password or PIN, not leave files or messages where others can see them, and delete or return information when the request is finished.
6. 6No fees or solicitationI will not charge residents referred by Surrey Speaks, accept gifts or payments for my help, or offer them paid services.
7. 7Professional rulesIf I am a licensed professional (such as a lawyer, notary, immigration consultant or counsellor), I will also follow my regulator’s rules on confidentiality and conflicts of interest.
8. 8When information may be sharedI may share information only if required by law, or if I believe there is an immediate risk of serious harm to someone. In that case I will contact emergency services (9-1-1) and tell Surrey Speaks.
9. 9Reporting problemsIf information is lost, sent to the wrong person or seen by someone who should not see it, I will tell Surrey Speaks right away at hello@surreyspeaks.ca.
10. 10After volunteeringThese obligations continue after I stop volunteering with Surrey Speaks.
11. 11Breaking this agreementIf I break this agreement, Surrey Speaks may end my volunteer role and, where appropriate, report the matter to my professional regulator.